Frequently Asked Questions
Everything you need to know about our silk robes, shipping, and care instructions.
What materials are KIM+ONO robes made from?
Our collections feature high-quality fabrics including 100% premium silk, washable silk, and breathable charmeuse blends. Each piece is designed for elegance, comfort, and durability.
How do I care for my silk robe?
To preserve the quality of your silk, we recommend professional dry cleaning or hand washing in cold water with a silk-safe detergent. Always hang to dry and iron on the lowest setting.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout for those who need their items sooner.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that sale items may be final sale.
How do I choose the right size?
Most of our robes are designed with a relaxed, one-size-fits-most drape. We also offer a 'Curve' collection for a more generous fit. Please refer to our detailed Size Guide on each product page for specific measurements.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.