Returns & Exchanges
We want you to feel beautiful and confident in your KIM+ONO purchase; if you are not completely satisfied, we accept returns of unworn, unwashed items with original tags within 30 days of delivery.
Initiate Your Request
Visit our online return portal with your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Carefully fold your silk or satin kimono and place it back in its original packaging, ensuring all hangtags remain attached.
Print and Ship
Download your prepaid shipping label, secure it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned item, we will issue a refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing